Return & Refund Policy
At Frost Buddy, we commit to your satisfaction with our drinkware, accessories, and New Arrivals. This policy outlines how to request returns, refunds, cancellations, and the conditions required to process them efficiently.
Return Eligibility and Timeframe
Returns and exchanges are accepted within 30 days of delivery. To be eligible:
- The item must be unused and in its original condition.
- All original packaging should be included and intact whenever possible.
This allows you to evaluate color, grip, and feel in the comfort of your home.
Important: Customized items, including those with personalized names, logos, or laser engraving, are final sale and cannot be returned or exchanged. Any order identified as custom at purchase is excluded from returns.
How to Initiate a Return
Contact Frost Buddy within 30 days after receiving your order to start a return. Please reach out via our contact page or email nhjkmnjhn@hnfw-ngd.top and provide the following details:
- Your order number
- The item you wish to return
- The reason for your return
Do not ship your item before receiving instructions from Frost Buddy.
Return Shipping Costs
If you return a product for reasons other than defects or mistakes on our part, you will be responsible for return shipping costs.
Frost Buddy covers and provides prepaid shipping labels when returns are due to:
- Damaged products upon arrival
- Incorrect items sent
- Manufacturing defects
Reporting Damaged or Incorrect Items
Notify Frost Buddy within 7 days of delivery if you receive a damaged or incorrect item. Please include photos and your order details to expedite the process.
We will arrange a replacement or a refund and cover the return shipping costs in these cases.
Refund Processing
Once we receive and inspect your returned item, we will confirm if your refund is approved. Approved refunds are processed within 5-10 business days and credited back to your original payment method.
Note that the time for the refund to appear in your account depends on your bank or payment provider.
Order Cancellation
To cancel an order, contact Frost Buddy within 24 hours of placing it. After this window, cancellation is generally not possible if the order has been processed or shipped.
Exchanges
For exchanges, we recommend immediately placing a new order for your preferred item to secure availability. Then return your original product through the standard return procedure. This prevents your desired item from going out of stock during the exchange process.
Contact Us
If you have questions about returns, refunds, or cancellations, please contact Frost Buddy through our contact page or by emailing nhjkmnjhn@hnfw-ngd.top.