Terms of Service

Terms of Service for Frost Buddy

Agreement to Terms

By visiting Frost Buddy or placing an order through frostsbuddys.com, you agree to comply with and be bound by these Terms of Service. If you do not agree with any portion of these terms, please refrain from using our website or services.

Ordering, Acceptance, and Availability

Each order you place with Frost Buddy is considered an offer to purchase. We reserve the right to decline or cancel any order due to:

Items being out of stock
Pricing errors
Suspected fraudulent activity

If an order is canceled after you have made payment, a full refund will be issued promptly. Please note that receiving an order confirmation email does not mean your order has been accepted — acceptance occurs only once your order has been shipped.

Product availability, including for new arrivals, drinkware, and accessories, is not guaranteed until your order shipment is confirmed.

Handling Out-of-Stock Situations

If an item you ordered becomes unavailable after placing your order, Frost Buddy will contact you to offer the following options:

Wait for the item to be restocked
Choose a similar substitute product
Cancel the order and receive a full refund

Drinkware Warranty

All Frost Buddy drinkware products carry a 1-year limited warranty against manufacturing defects under normal use. Covered issues include problems with lids, leaks in seals, or loss of insulation.

This warranty does not cover:

Normal wear and tear
Cosmetic scratches or dents from accidental drops
Damage caused by improper use such as exposure to stoves or microwaves
Damage resulting from incorrect washing or care

To submit a warranty claim, please provide a copy of your original receipt or order number. Frost Buddy will resolve claims by providing replacement parts or products only; refunds are not offered under this warranty.

Your Responsibilities

Provide complete and accurate shipping and contact details when placing your order.
Understand that Frost Buddy is not liable for orders shipped to incorrect addresses if incorrect information was provided by you.
Be aware that any fees for reshipping due to incorrect address information may be charged to you.
Follow care instructions to preserve product condition and warranty eligibility.
Note that damage resulting from improper care is excluded from the Frost Buddy warranty.

Limitation of Liability

Frost Buddy’s maximum liability for any order is limited to the total amount you paid for the purchase. To the fullest extent allowed by law, Frost Buddy disclaims liability for any indirect, incidental, or consequential damages arising from the use of our website or products.